Frequently Asked Questions.
Questions about billing or technical stuff? Check here first!
We accept the following payment methods:
- Credit Card (VISA/AMEX/MASTERCARD/DISCOVER)
- Debit Card
- AliPay (processed via Stripe)
- Bitcoin (processed via BTCPay and CoinPayments)
- Various Crypto-Currency (processed via CoinPayments)
No, curently we do not and we do not plan on implementing this yet.
No, we try to state clearly what services we provide and what customers can expect.
If there are any issues, we will try to resolve them.
If this isn't possible, we will try to provide alternatives to solve the issue.
- Tor exit nodes
- Crypto currency mining
- Port Scanning/malicious programs
Nodes come with a 1Gbps or 10Gbps connection, but VPSes are set to 1 Gbps unless noted otherwise. We monitor uplinks 24/7 and balance nodes to prevent overloading.
Bandwidth allocation is reset on the first of every month.
Yes, this is possible. When installing the VPS Operating System you can select to encrypt the partitions.
Yes, you can install your own kernel on your VPS or a custom kernel as well or compile your own kernel as well.
Yes, this is possible. After ordering your VPS, please open a support ticket from the client area with a link to the .iso file of the operating system and we'll load it for install for you.
KVM and OpenVZ Questions
All VPSes include root access. For windows, Administrative privileges are included.
Yes, we send emails at 80% bandwidth usage and 100% bandwidth usage.
Bandwidth usage is reset on the first of every month.
Yes, you can upgrade your VPS to the next plan at anytime you like. The same VPS can be upgraded ahead to any plan of your liking.
Yes, additional bandwidth can be purchased via the client area at any time.
Yes, your VPS can be migrated from 1 location to another for free. The IPv4 and IPv6 address of the VPS will change during the migration but all data will be migrated over to the new location. Please contact our support with the location you wish to migrate your VPS to.
To prevent any over charges, we simply shutdown the VPS when the bandwidth usage reaches 100%, the user may purchase addon bandwidth before or after 100% bandwidth consumption as well to resume services sooner else the service will automatically resume on the first day of the following month.
We are registered as an Australian company called GWY IT PTY LTD and we are trading as Crowncloud.net