Frequently Asked Questions.

Questions about billing our technical stuff? Check here first!


General Questions

Are you an US based company?

No.
We are registered as an Australian company called GWY IT PTY LTD
and we are trading as Crowncloud.net
Billing Questions

Which payment methods do you accept?

We accept the following payment methods:
  • Credit Card (VISA/AMEX/MASTERCARD/DISCOVER)
  • Debit Card
  • PayPal
  • Bitcoin (processed via BitPay)
  • AliPay (processed via Stripe)
  • Do you offer promotions or reductions?

    Yes, we offer discounts on ALL plans when paying semi-anually or anually (up to 2 months free). We also give additional discounts for resellers when buying in bulk. (contact sales for more info)

    Do you offer an affiliate program?

    No, curently we do not and we do not plan on implementing this yet.

    Do you offer a money-back guarantee?

    No, we try to state clearly what services we provide and what customers can expect.
    If there are any issues, we will try to resolve them.
    If this isn't possible, we will try to provide alternatives to solve the issue.

    Technical Questions

    Which programs are prohibited?

  • Tor exit nodes
  • Crypto currency mining
  • Port Scanning/malicious programs
  • What uplink do the nodes have?

    All nodes come with a 1Gbps connection.
    There are only a few nodes in Germany which need to be upgraded.