Frequently asked
questions.

We accept the following payment methods:

• Credit & Debit Card - Visa, Mastercard, Amex, Discover
• PayPal
• AliPay (processed via Stripe)
• Bitcoin and Litecoin (processed via BTCPay)
• Various Cryptocurrencies like USDT and more (processed via Cryptomus)

Yes. All VPS plans include a 17% discount when billed annually - you can toggle between monthly and yearly pricing on every plan page. We also offer additional discounts for resellers purchasing in bulk; contact our sales team for details.

Not at this time. We do not currently offer an affiliate program.

We don't offer a blanket money-back guarantee, but we do stand behind our service. If something isn't working as expected, we'll work to resolve it. If we can't, we'll look for a fair alternative. Reach out to our support team and we'll sort it out.

The following are not permitted on any of our services:

• Tor exit nodes
• Cryptocurrency mining
• Port scanning or running malicious software

Please review our Terms of Service & AUP for the full policy.

Our nodes are connected via 1 Gbps or 10 Gbps uplinks depending on the location and hardware. Individual KVM VPS instances are provisioned at 1 Gbps unless stated otherwise on the plan page. We monitor uplinks 24/7 and balance node load to prevent congestion.

Bandwidth is reset on the 1st of every month, regardless of when your billing cycle renews.

Yes. All KVM VPS plans include full root access on Linux. Windows VPS instances include Administrator privileges.

Yes. Because our VPS plans use KVM virtualization, you have full control over the disk. You can choose to encrypt partitions during OS installation.

Yes. KVM gives you a fully isolated virtual machine, so you're free to install a stock, custom, or self-compiled kernel.

Yes. Open a support ticket once with a direct link to the .iso file and we'll add it to your account. After that, you can mount it on your VPS from CrownPanel whenever you need it.

Yes. You'll receive an email notification at 80%, 90% bandwidth usage and again at 100%.

Yes - and it's designed to be painless. You can upgrade to any higher plan at any time. Your data stays intact - no migration or reinstall, just a quick reboot to apply the new resources. Just open a ticket or use the client area to request the upgrade.

Yes. Bandwidth add-ons can be purchased at any time via the client area, before or after you hit your monthly limit.

Yes, and it's free of charge. Your VPS data is fully migrated to the new location. Note that your IPv4 and IPv6 addresses will change - these are location-specific. Contact support with your preferred destination and we'll arrange the migration.

To protect you from unexpected overage charges, your VPS is suspended when bandwidth hits 100%. You have two options:

• Purchase an add-on bandwidth package via the client area to resume immediately.
• Wait - your service resumes automatically on the 1st of the following month.

No. CrownCloud is the trading name of GWY IT PTY LTD, an Australian registered company (ACN: 152 507 778 · ABN: 79 152 507 778). While our infrastructure is located across the US and Europe, the company itself is based in Australia.

We launched in 2012 and have been running continuously since. Over a decade of infrastructure, the same core team, and the same approach to support.

Our full TOS and Acceptable Use Policy are published on the wiki: wiki.crowncloud.net → TOS & AUP.