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cPanel Features DirectAdmin Features cPanel vs DirectAdminWhether you need help with an existing server, have a pre-sales question, or just want to know if we're the right fit - open a ticket or reach us through any of the channels below.
Get in touch
Support Ticket
For existing customers - log in to the client area and open a ticket. Our in-house team responds around the clock, average under 15 minutes.
Pre-sales & Inquiries
Not yet a customer? Use the live chat on our website for a quick answer, or submit a pre-sales ticket and we'll get back to you shortly.
Email - [email protected]
Status Page
Real-time uptime for all locations.
status.crowncloud.net →Knowledge Base
Guides, tutorials, and server docs.
wiki.crowncloud.net →Abuse Reports
To report abuse originating from our network, email us directly.
[email protected] →Company Information
GWY IT PTY LTD
Trading as crowncloud.net
ACN: 152 507 778 · ABN: 79 152 507 778
Registered Address
26 Moore Street
Collie, WA 6225
Australia
What to expect
Our support team is in-house, 24/7, and has the authority to solve problems - not just route tickets. Whether it's 3pm or 3am, you'll hear back quickly and from someone who knows what they're doing.
<15m
Average first response
Across all tickets, day and night.
24/7
In-house ticket support
No outsourced helpdesk, no bots.
100%
In-house - never outsourced
Same team since day one.
Tips for faster resolution
Include your server IP or hostname
Lets us pull logs and node info immediately.
Describe what you expected vs. what happened
Context cuts back-and-forth in half.
Paste error messages verbatim
Screenshots work too - anything beats paraphrasing.
Mention recent changes
Did you update packages, change config, or redeploy? Tell us.